Job Opportunity: Customer Support / Office Administrator

Position: Customer Support / Office Administrator

  • Date Posted: August 2023
  • Salary: Please email your CV for more details
  • Job Type: Full-time, Permanent
  • Hours: Monday to Friday

 

If you are interested in applying for this position, or know someone who is, email our team and send over your CV with the details below:

Email: sales@alphapower.co.uk

Position Overview

We are looking for a customer support / office admin role to provide exceptional customer service to customers in line with both customer and business requirements in a consistent and professional manner. To work as part of the Alpha Power Cleaners team demonstrating the flexibility required to deliver business requirements. Full training will be provided to the successful applicant through a variety of both in house and manufacturer-based training courses.

Company Overview

Alpha Power Cleaners is a fast-paced, customer focused, family run company providing sales, service, repair and hire of a wide range of commercial cleaning equipment throughout the Midlands and beyond.

Key Responsibilities and Duties

  • Provide exceptional customer service to customers in line with both customer and business requirements in a consistent and professional manner
  • To work as part of the Alpha Power Cleaners team demonstrating the flexibility required to deliver business requirements
  • Meeting and greeting customers
  • General office administration
  • Answering phones calls and processing through the system
  • Assisting the Office Manager as and when required
  • General office admin
  • Production of invoices
  • Receipting of parts
  • Ordering and maintaining stock levels
  • Maintaining and growing our presence online through our eBay Shop platform.
  • Updating of company website with products and promotions.
  • Assisting Business Development Manager as and when required
  • Production of written quotations
  • Contacting both existing and potential customers to establish a relationship and arrange meetings
  • Researching organisations and individuals to find new opportunities

Person Specification – Essential Criteria

  • The ability to learn and adapt in a fast-paced environment
  • The ability to work on own initiative
  • Excellent communication skills and a friendly approach
  • Excellent punctuality
  • Excellent spoken and written English
  • Be able to demonstrate the delivery of high levels of customer service
  • Ability to work as part of a team
  • Proven experience working independently in the workplace to achieve objectives
  • Comfortable in the use of a computer, including the use of Word, Excel, Outlook etc
  • Previous experience in administration and marketing preferable however full training provided

Training

Full training will be provided to the successful applicant through a variety of both in house and manufacturer-based training courses.

Job Type: Full-time, Permanent

Salary: From £20,287.80 per year

Benefits

  • Company pension
  • On-site parking

 

Schedule: Monday to Friday

Supplemental pay types: Yearly Bonus

Education: Core GCSEs or equivalent (preferred)

Work Location: On-site. 223 Barrow Road, Sileby, Loughborough, Leicestershire LE12 7LR.

Our Accreditations

With more than 80 years’ combined experience, we have developed an expert team and a wide range of services, and have even become a Karcher-approved servicing dealer, so you can be sure of the best when you come to Alpha Power Cleaners!