Frequently Asked Questions
Here to help answer your queries as easily as possible. If you can’t find an answer to your question below, give us a call or email our team.
FAQs
Here we answer some of our most commonly asked questions. If you don’t see your particular question, please contact us.
There are many benefits of hiring your cleaning equipment instead of buying it.
Examples include:
- No capital outlay
- Fixed pricing to suit your monthly budgets
- Technical support over the phone if required
- Planned service visits included
- Priority service for breakdowns
- Replacement machines
- Full training during the delivery of every machine
We are very flexible with our hire periods. For most machines, you can hire from between 3 days to over 3 years.
Yes you can. If you have an old machine, and want to replace it with a new hire machine, we will come and collect your old machine free of charge.
There are many benefits of hiring your cleaning equipment instead of buying it.
Examples include:
- No capital outlay
- Fixed pricing to suit your monthly budgets
- Technical support over the phone if required
- Planned service visits included
- Priority service for breakdowns
- Replacement machines
- Full training during the delivery of every machine
How long can I hire a machine?
We are very flexible with our hire periods. For most machines, you can hire from between 1 day to over 5 years.
Can I swap my old machine for a new one?
Yes you can. If you have an old machine, and want to replace it with a new hire machine, we will come and collect your old machine free of charge.
Do you provide servicing contracts?
Yes, we have packages that include a service call every 3, 4, 6 or 12 months, depending on the environment, usage and customers requirements.
Can I buy a new machine?
Yes. Thanks to our partnerships with Karcher, Tennant, MAC and others – if you see a machine you wish to purchase, get in touch.
We can order new machines through our network – once we have a shipping date, we will let you know when it’s arrived at our warehouse, and you can arrange a collection or we can deliver to you.
Generally the Midlands but, dependent on requirements, this can stretch throughout the UK.
Check our Areas We Cover page for more details.
We aim to, and generally do, complete repairs on the same day.
If machines have to be brought back to the workshop for major repairs, for established customers we provide loan machines whenever possible to avoid disruption to their businesses.
With our wealth of knowledge, based on the size and layout of your premises, we can generally determine what machine will be best-suited to your needs and offer you advice over the phone or email.
However, occasionally we will need to conduct a site survey to determine the best size and type of machine, as there are so many variables.
Contact us and we can advise you on the best product for what you need.
Do you sell detergents?
Yes we do. We have several detergents that can assist with your cleaning. For more information, visit our detergents page, or contact our team.
Be it the purchase of a new machine or the delivery of a hired machine, our experienced team will always give training at the handover of equipment.
This includes how to use the machine in order to get the best performance and also, just as importantly, how to maintain the machine correctly to reduce downtime and breakdown costs further down the line. Our office-based team are also on hand to answer any queries over the phone.
Do you provide group training?
Yes we do. If you and your team want training on how to use your new hire machine, we can arrange a date and time to suit you.
Our training sessions are for up to 6 people at a time and cover:
- correct use / operation of the machine
- how to carry out the correct daily / weekly maintenance
For more information, visit our certified machine training page.
Yes, the majority of our work is completed on-site with the aid of our fully equipped servicing vehicles.
Occasionally, we may need to take a machine back to our workshop, however, this is always done as swiftly as possible to minimise any disruption.
Do you stock spare parts?
Yes we do. Our workshop has various spare parts from manufactures like Karcher, Tennant, MAC, Nilfisk and many more.
Our team usually have spare parts to hand, but we can just as easily order any parts you need.
It is the customer’s responsibility to off-hire the equipment once the equipment is finished.
To avoid aborted journeys, we do not accept auto-off hires. Contact must be made by telephone/email to obtain an off-hire number. Machines remain on hire until an off-hire reference can be quoted by the customer.
How do I complete the Account Form?
If you are a new customer, we will require you to fill out one of our Account Forms. If you can’t find the link or email, please contact our team and we will send you a new form.
The form is a PDF document you can fill in on your computer. Open the PDF on your computer, and fill in each required box. Then save this document, and email it back to us.
If you prefer, you can print the form and fill it in manually – once done, please scan in colour and email it to us.
For any questions, please get in touch.
Yes, we do! Take a look at our Used Products page to see all the equipment we currently have for sale.
Or you can call our office for the latest updates.
